• CREATING THE E-COMMERCE STANDARD

    bar

  • Solar Velocity creates an award-winning E-Commerce site for Claire Chase Collection.

  • Company Overview

    Claire Chase Collection is the leading leather luggage retailer in the U.S.

  • Summary

    Since the shopping experience is the most important aspect of any e-commerce site, Solar Velocity recognized that convenience, service, and speed would be critical to the sites' success. The Solar Velocity team developed a complete solution to facilitate the optimum customer experience: browsing, purchase, payment, and order fulfillment. With the Solar Velocity solution in place, Claire Chase Collection provides first-rate service, keeping customers happy from first click until orders arrive and beyond.

  • Challenges

    • Create a brand identity
    • Design a professional Website design that is graphically appealing
    • Highlight the products as the premium product in the industry
    • Develop an E-Commerce store that is easy to use
    • Program a backend system that allows the in-house staff to handle all aspects of customer service, account management, order fulfillment, and product management in-house.

  • Solutions

    • The Claire Chase Collection management team is now capable of providing the best possible user experience and top-notch customer service along with being able to control the whole Website in-house.
    • Customers keep coming back to the site because it does what a retail store cannot - streamline the shopping process to make it convenient and fast.
    • Claire Chase Collection staff handles all aspects of customer service, account management, order fulfillment, and product management in-house.

  • Results

    • 20% Response Rate
    • 12.5% Success Rate
spacer